top of page

Frequently Asked Questions (FAQs)

1. What products do you offer?
Answer: We offer a wide range of office equipment, office supplies, and stationery products, including printers, toners, paper, pens, notebooks, office furniture, and much more. Explore our categories to find exactly what you need for your workspace.

2. How can I place an order?
Answer: Simply browse our products, select the items you wish to purchase, and click "Add to Cart." Once you're ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

3. What payment methods do you accept?
Answer: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. You can choose your preferred method at checkout.

4. Do you offer international shipping?
Answer: Yes, we do offer international shipping. Shipping fees and delivery times vary based on your location. During checkout, you'll be provided with the available shipping options and estimated delivery times for your region.

5. How long does shipping take?
Answer: Shipping times depend on your location and the shipping method you choose. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. You can track your order using the tracking link provided in your shipping confirmation email.

6. Can I return or exchange an item?
Answer: Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition. Please visit our Return Policy page for more details and instructions on how to initiate a return.

7. How can I track my order?
Answer: After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's tracking portal.

8. Do you offer bulk or corporate discounts?
Answer: Yes, we do offer discounts for bulk purchases or corporate orders. Please contact our sales team at [your email] or call us at [your phone number] for more information and to receive a custom quote.

9. What should I do if I received a damaged or incorrect item?
Answer: We apologize for any inconvenience this may cause. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a refund as quickly as possible.

10. How can I contact customer support?
Answer: You can reach our customer support team via email at info@intellectualtoners.online or by phone at +27 81 395 8451. Our support hours are 9am to 7pm, and we aim to respond to all inquiries within 24 hours.

Have More Questions?
If you have any other questions not covered in this FAQ, please don't hesitate to contact us. We're here to help!​

  • How can I place an order?
    Simply browse our products, select the items you wish to purchase, and click "Add to Cart." Once you're ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
  • Do you offer international shipping?
    Yes, we do offer international shipping. Shipping fees and delivery times vary based on your location. During checkout, you'll be provided with the available shipping options and estimated delivery times for your region.
  • How can I track my order?
    After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's tracking portal.
  • Do you offer bulk or corporate discounts?
    Yes, we do offer discounts for bulk purchases or corporate orders. Please contact our sales team at [your email] or call us at [your phone number] for more information and to receive a custom quote.
  • How can I contact customer support?
    You can reach our customer support team via email at info@intellectualtoners.online or by phone at +27 81 395 8451. Our support hours are 9am to 7pm, and we aim to respond to all inquiries within 24 hours.
  • Have More Questions?
    If you have any other questions not covered in this FAQ, please don't hesitate to contact us. We're here to help!​
  • What products does INTELLECTUAL TONERS offer?
    INTELLECTUAL TONERS offers a wide range of printer ink, toner cartridges, paper, and office supplies for both small and large enterprises, as well as individual consumers. The products include various brands and types to cater to different customer needs.
  • What should I do if I received a damaged or incorrect item?
    We apologize for any inconvenience this may cause. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a refund as quickly as possible.
  • Can I return or exchange an item?
    Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition. Please visit our Return Policy page for more details and instructions on how to initiate a return.
  • How long does shipping take?
    Shipping times depend on your location and the shipping method you choose. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. You can track your order using the tracking link provided in your shipping confirmation email.
  • What payment methods do you accept?
    We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. You can choose your preferred method at checkout.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
bottom of page